Support and contact sales

Get help for personal accounts or plan an enterprise rollout

Haze supports self-serve onboarding for individual developers and guided rollout planning for teams. Use the right channel below so we can get you unblocked quickly.

Email [email protected]Email [email protected]

Personal support

Best for individual developers who need help with access, top-ups, API keys, or OpenAI-compatible integration.

  • Account access and password reset help
  • Top-up, billing, and key management questions
  • OpenAI-compatible and OpenRouter-style integration guidance
Sign in to your account

Enterprise sales

Best for teams that need billing review, rollout planning, or a migration review before moving production traffic.

  • Team onboarding and rollout planning
  • Billing review and finance coordination
  • Migration review for existing OpenAI, Claude, Gemini, or OpenRouter traffic
Review personal vs enterprise pricing

Supported protocol scope

For MVP support, Haze's OpenAI-compatible commitment is limited to the endpoints below. If your team needs additional API surfaces, raise that during sales review.

  • GET /v1/models
  • POST /v1/chat/completions
  • POST /v1/responses
  • POST /v1/embeddings

Anthropic-compatible routing remains available for Claude tooling, and OpenRouter-style model IDs can be routed through/v1/chat/completionsafter an admin enables an OpenRouter channel.

Support channels

General support

For account access, top-ups, billing questions, and API usage issues.

[email protected]

Sales and rollout

For enterprise onboarding, billing review, and migration planning.

[email protected]

Self-serve docs

For SDK examples, base URL setup, model coverage, and common errors.

Open documentation

Send a message from the app

Choose support or sales, write a short message, and Haze will send it to [email protected].

The form is protected with same-origin checks and a short resend cooldown.

FAQ entry points

How do I start as an individual developer?

Create an account, top up your balance, and generate an API key from the dashboard. You can start with the pricing page and docs, then connect any OpenAI-compatible SDK.

View pricing

What should an enterprise team do first?

Use the sales channel so we can align protocol coverage, rollout timing, and billing setup before you move traffic.

Review docs

I cannot sign in. What should I do?

Start with the password recovery flow. If the reset email does not arrive or your account is blocked, contact support and include your account email.

Reset password